Success in Metrics: develop a balanced scorecard.
- Does your organization collect data?
- Do you have a system to effectively interpret that data?
- Finally, do you use the findings to make improvements?
Let Better Dash Faster help you turn your data into dollars.
You Manage What You Measure – What Do You Measure?
Building Your Performance Measurement System & Balanced Scorecard (Full Day)
How well is your organization doing? In this session we will look at your organization’s measurement systems to see if you have the right measures and if you are actually managing to those measures. You will analyze your customer, process/quality, employee/learning and growth, and financial measures to see if you have a balanced approach and whether you are measuring those things that your customers care about.
Turning Big Piles of Data Into Information
Tips and Tricks for Graphing, Displaying, and Analyzing, Information (½ Day)
Does your organization collect a lot of data but not have a lot of information? In this hands-on interactive session we will demonstrate and practice ways to set-up your data, graph it, display, and analyze it so that any senior leader can interpret it.
Tracking Performance in Your Department
Using SharePoint and Excel to Build Your Department’s Metrics (½ Day)
How much “work” does your department provide the organization? What’s your cycle time? What are your service standards? In this session we will look at developing your Work Order Request system using simple tools such as SharePoint and Excel. If you are accountable for the performance of your staff and need to show your results, this session is for you.
Measuring Performance in the Public Sector
Tips, Tools, and Tricks to Developing Your City or Department’s Metrics
How well is your City doing? How well is your department doing? In this session we will show you the process to develop your key performance indicators. First we’ll look through the eyes of your customers, then by your key processes and go through how to select your metrics. We’ll provide you with the resources that are already available. And lastly, we’ll go through an actual example and process being used by the City of Oshkosh who are early in their measurement journey.
Measuring Performance for Project Managers and Supply Chain Managers
Tips, Tools, and Tricks to Developing Your Metrics
How well is your project doing? How well are your suppliers doing? In this session we will show you the process to develop your key performance indicators for your projects and suppliers. First we’ll look through the eyes of your customers, then by your key processes and go through how to select your metrics. We’ll also share some best practices from each other and in the industry.