High-Level Process Improvement - Building a Center of Excellence
Introduction to Business Process Management
Lead People, Manage Processes (Full Day) How do you get 450 claims staff across the country to process claims the same way or provide a consistent customer experience on the phone, or make sure all documentation is in the file every time? The key is in Business Process Management. In this hands-on, interactive session we will cover best practices and tools in documenting and managing processes. If you manage staff, train new employees, or want to increase consistency, come to this session.
Business Process Mapping
Finding Gold in Your Own Business Backyard (Full Day) Looking for ways to reduce costs, reduce errors, increase productivity and increase efficiency? You can find gold right in your business backyard through process mapping! This in-depth, hands-on course teaches how to breakdown a business process into smaller elements, map the current / future state process, define its metrics, and improve its overall performance. Participants will learn how to use process mapping tools and techniques to identify inefficiencies and how to improve its effectiveness, cycle-time and cost. If you manage a process or are involved in improving effectiveness in your organization, you won’t want to miss this course. Bring your whole team and a business process that needs improvement - we will be working on YOUR examples and we’ll have plenty of examples to show you.
Tools and Techniques for Improving and Streamlining Processes (Full Day) In your organization, what drives you nuts? What keeps you up at night? If you are having problems in your organization such as bad attitudes, low productivity, low morale, decreasing sales, constant mistakes and rework, this session will overview the common tools and techniques for making process improvements.
WASTE! I Hate It and So Should You
Identifying Waste and Finding Improvement Opportunities (Full Day) Waste disguises itself in many forms. It’s all around you. It’s costing you money. It’s making you inefficient. It creates mistakes and rework. This in-depth, hands-on course will cover the Principles of Lean, identifying waste, and provide you with a tool belt full of tools and techniques to identify, prioritize, and ways to eliminate waste. This is a stand-alone course but it is recommended you take this session then the Lean 101: Taking the WASTE Out of Your Processes session for a double whammy.
Lean 101: Taking the WASTE Out of Your Processes
Tools and Techniques for Improving and Streamlining Processes (Full Day) Looking for ways to reduce costs, reduce errors, increase productivity and increase customer satisfaction? This in-depth, hands-on course will cover taking a team through the Define, Measure, Analyze, Improve, and Control (DMAIC) improvement process. Participants will learn to facilitate many of the key tools and techniques to reduce cycle-time and reduce cost. If you manage a process or involved in improving processes in your organization, you won’t want to miss this course. Bring your whole team and a waste or process that needs improvement - we will be working on YOUR examples and we’ll have plenty of examples to show you.
Managing and Improving Your HR Processes
Recruiting, hiring, on-boarding, training, administering benefits, managing performance, disciplining, firing, compensation, and compliance reporting - Human Resources core processes are critical to any high performance organization. How well is your HR department providing consistent, repeatable, measurable, and ever improving processes? In this two-part session we will look at how to build your HR Center of Excellence.